THE CONTRACT – booking terms and conditions
All bookings at Château Prieuré La Caussade are accepted by the clients, here after called ‘the client’, upon the following terms and conditions. Payment of a deposit for a booking will be considered as agreement on part of the client to the terms and conditions set out here.
SARL La Caussade is a registered French company. Where these Conditions mention 'Château Prieuré La Caussade‘ "La Caussade" or 'The Company', this means the registered company SARL La Caussade. References to "you" and "your" mean the person making the booking, the client and all members of the rental party who have been accepted by the Company. These Conditions set out the basis of your contract with the Company. They also deal with the Company's position. Nothing in these conditions affects your normal statutory rights. "
YOUR BOOKING: All offers and bookings are subject to availability. Your booking is made as a consumer and you agree that no liability can be accepted by the Company for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you.
All bookings are considered provisional until an initial deposit has been received. An initial deposit of 50% of your total booking is required to secure your booking at the chateau.
This initial deposit can be made via bank transfer or credit card, upon confirmation of the booking and is non-returnable in the event of cancellation.
After receipt of this initial deposit the Company will issue an email confirmation to you and this signifies that the Company has entered into a contract with you, which is subject to these conditions. When you receive your confirmation, the details must be checked carefully. If anything is not correct, you are required tell the Company within 48 hours.
DAMAGES: The client agree to a responsibility for the respect of and care for the house and its grounds during their stay.
The client agree to pay La Caussade any charges incurred by themselves or their guests, for any food, beverage or other services not provided for under this contract unless the client, prior to the booking, have instructed La Caussade in writing to obtain cash settlement for such charges direct from the person incurring the charges.
Any equipment or personal effects brought into La Caussade by guests remain at their own risk and La Caussade will not be liable in the event of any loss, theft or damage.
The client shall be responsible for any damages caused to the château & it's grounds including furnishings, utensils or equipment therein by the wilful act or default of the client or their guests and shall pay to La Caussade on demand the amount required to make good or remedy such damage.
The lead name/organiser shall be responsible for the orderly conduct of guests and shall ensure they have regard to any regulations imposed by any competent authority and that nothing will be done which will constitute a breach of the law.
Prior approval must be obtained if you wish to fix items to the walls, floors or ceilings and you will be liable to repair or pay for the repair of any damage that these fixings cause.
DELIVERIES: If any items are to be delivered to La Caussade before your stay, arrangements must be made with the La Caussade team to take delivery.
La Caussade will make every effort to ensure the safekeeping of such items but cannot accept responsibility unless a full and thorough inspection of these goods has occurred at the time of delivery.
UNFORESEEN CIRCUMSTANCES: The Company reserves the right to cancel any bookings forthwith and without liability on its part in the event of any damage or destruction of La Caussade by fire or any other cause, any shortages of labour or food supplies, strikes, lock outs, pandemics or industrial unrest, or any cause beyond the control of the La Caussade which shall prevent it performing its obligations in connection with any booking; In these circumstances reasonable steps will be taken to accommodate the booking in another venue.
OUTSIDE AGENTS: La Caussade reserves the right to object to the employment of any unsuitable outside agent by the client on the premises and will without obligation be pleased to give customers and guests the benefit of their advice or recommendations in this connection.
La Caussade accepts no responsibility for equipment used or supplied by the client and or their guests. La Caussade advises the client that if equipment is of sufficient value the customer should take out suitable insurance.
CHANGE OF PLAN: Should the client make significant changes to the programme or the expected numbers of guests La Caussade reserves the right to refuse the extra guests, amend rates and/or facilities offered.
PRICING: Prices for the booking will be in accordance first and foremost with the quote issued via email at the time of booking. We cannot guarantee the prices offered by any external suppliers.
CANCELLATIONS OR CHANGES TO YOUR BOOKING BY THE COMPANY: The Company do not expect to have to make any changes to your booking, but an unforeseen problem could occur in which case a booking might have to be changed or cancelled. If this does happen, the Company will contact you via email as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change.
So as to keep any period of uncertainty to a minimum, the Company will, whenever reasonably possible, communicate with you by telephone and email in the case of a significant change or cancellation and you are required to do the same. The party leader should tell the Company as soon as reasonably possible whether you wish to accept any change to the booking or alternatively whether you want a refund.
CIRCUMSTANCES BEYOND THE CONTROL OF THE COMPANY (Force Majeure): Except where otherwise expressly stated in these Conditions, the Company shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by the Company to perform or properly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of the Company (referred to as "force majeure" in these Conditions). Byway of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, pandemics, destruction or damage of the property by any cause (other than negligence of the Company) and all similar situations. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/ accommodation) will be payable in such circumstances by the Company to you.
PROMOTIONAL MATERIAL: The Company aims to ensure that promotional information provided is accurately conveyed in the brochure and other promotional literature or material produced and circulated by the Company. However, the information and prices on the website or other material may have changed by the time you come to book. Whilst every effort is made to ensure the accuracy of the brochure/other material and prices at the time of printing, changes and errors occasionally occur.
The Company cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the website, by the Company's employees or representatives or advertised elsewhere. The Company makes reasonable efforts to ensure that information supplied to you in relation to the property or its facilities and/or services is accurate and complete as at the date given.
LIABILITY: The Company’s liability is always subject to the provisions of Section 4 (Force Majeure). The company shall have no liability for any death or personal injury unless this results from the negligence of the Company or its employees (providing they were at the time acting in the course of their employment).
You must take all necessary steps to safeguard your personal property. No liability is accepted by the Company in respect of damage to, or loss of, such personal property except where the damage or loss is caused by the negligence the Company or where the damage or loss is caused by the negligence of the Company or its employees (providing they were at the time acting in the course of their employment). Please also refer to Section 4 (Force Majeure) above.
CANCELLATION OF YOUR BOOKING: If you have to, or wish to, cancel your booking, the party leader must contact the Company via email as soon as possible. The day the Company receives your email notification of cancellation is the date on which your booking is cancelled.
In the unfortunate circumstance of the client having or choosing to cancel a confirmed booking prior to the start of the booking, the Company will make every effort to re-sell the facilities on your behalf. Where the Company is able to resell the date to an alternative client for a sum equal to or greater than your agreed rental cost then the company will refund the instalments paid to date, less 15% administration charge.
Where the cancellation occurs more than three months before the booking date and the company is unable to resell the facilities at the full price then the cancellation penalty is equal to the sums taken at that stage.
Should a cancellation occur within three months of the booking date the client and the company is unable to resell the facilities at the full price then the client will be liable to pay the full chateau rental cost, for whatever number of guests was initially booked, within 30 days of the cancellation notice.
If after the payment of these costs the company is subsequently able to generate income from an alternative sale, this generated income will be forwarded to the client, at the point of its receipt by the company.
In the circumstances where the company is required to attempt an alternative sale, the company reserves the right to agree a price which is lower than the initial agreed rate where the company feels reasonably that this is the best likely offer in the given circumstances.
If any payment due in relation to your booking is not paid by the appropriate date, the company is entitled to assume that you wish to cancel your booking. In this case, the Company will be entitled to keep all deposits paid or due at that date and or claim any balance outstanding and due by you.
Curtailment of your booking The Company is unable to provide any refund in the case of any curtailment of your booking.
The Company advises strongly that adequate travel and cancellation insurance cover is arranged to cover you and your party against any unforeseen problems that might lead to cancellation or curtailment.
THE CHATEAU : The Chateau will be ready for you after 4pm on the start date of your rental. On the final day of your booking you must vacate bedrooms by 10am and leave the chateau completely by 11am.
You and all members of your party agree both to keep the property clean and tidy and to leave the property in the condition as you found it upon your arrival.
You and all members of your rental party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by the Company.
You are responsible for the actual costs of any breakage or damage in or to the property - along with any additional costs that may result -which are caused by you and/or any members of your rental party, and the Company can require payment from you to cover any such costs.
The Company is entitled to refuse to hand over to you, or to repossess, the property (which includes the fixtures, fittings, furnishings and decorations) if the manager or responsible person appointed by the Company reasonably believes that any damage is likely to be caused, has been caused or is being caused by you or any members or your party.
These circumstances will be treated as a cancellation by you. No refund of any monies you have paid in respect of your booking will be made and the Company will have no liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as your incurring the cost of securing an alternative property/ accommodation). In this situation the Company is not under any obligation to find any alternative accommodation for you.
You must not allow more people to occupy the property than have been agreed to at the time of booking and neither can you significantly change the composition of the holiday rental party during your occupation of the property.
Guests with allergies should be aware that there is a dog on site at La Caussade who is considered part of the house and we cannot accept any liability for any suffering that may occur as a result of domestic animals having been present.
You must allow the Company and any representative of the Company (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations the Company is entitled to enter the property at any time without giving you prior notice).
COMPLAINTS: Every effort has been made to ensure that you have an enjoyable and memorable time. If, however, you have any cause for complaint the Company will be anxious that remedial action is taken as soon as possible. It is essential that you contact a representative of the company immediately if any problem arises so that it can be speedily resolved.
OCCUPANCY: The maximum occupancy of the château & its dependencies is12 adults and up to 5 children